The following Terms and Conditions regulate the customer order at Khaos Solutions. We accept payment by:
- Credit/Debit Cards
- Instant EFT payment
Direct Bank Deposit
- Electronic Funds Transfer (EFT)
- Cheque Payments
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted.
Should you not be satisfied with your purchase, you can return most items for a refund or store credit within 30 days of delivery. Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalised items
- Bundled items at discounted rates, e.g. “3 for 2” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To request a return, call us on +27 69 424 7095, send us an email to email@example.com or contact us via the website.
Please check your delivery immediately to see if it matches your order. If you receive the wrong item, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement.
Damaged or Defective Items
Check your delivery immediately for any external damage. If so, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement.
If you only notice the damage once you have unpacked, please contact us immediately.
If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to us. In these instances, the return/replacement of the product is at our discretion, but we will always aim to solve problems with damaged items as best possible.
We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
Replacement parts (e.g. table leg)
- A replacement item
- A refund
Note that the damage must be clearly evident as having occurred before or during delivery.
If you’d like to exchange an item for a different colour, different size, or different product altogether, we are happy to help you with that! The process is like a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
Return shipping costs will be deducted from your refund and can vary depending on the location of the return.
We generally recommend that shipping is arranged by us to benefit from lower shipping costs.
Already filled out the return form but changed your mind? Don’t worry! You can always cancel the return at least one day before the courier arrives.
You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
We will gladly refund/replace/repair defective goods within a period of up to 6 months, depending on the intended use and lifespan of a product. This warranty does not apply to ordinary wear and tear, misuse, abuse or gross negligence.
All returns, refunds and exchanges are subject to Management’s discretion.