We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted. Should you not be satisfied with your purchase, you can return most items for a refund or store credit within 30 days of delivery . Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted. There are a few items that can’t be returned: Clearance items Gift cards Personalised items Bundled items at discounted rates, e.g. “3 for 2” (unless the entire bundle is returned) Items marked “Non-Returnable” on the sale page Items you have already assembled However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution. To request a return, call us on +27 69 424 7095, send us an email to info@khaos-solutions.com or contact us via the website.

Wrong Items Please check your delivery immediately to see if it matches your order. If you receive the wrong item, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Damaged or Defective Items Check your delivery immediately for any external damage. If so, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. If you only notice the damage once you have unpacked, please contact us immediately. If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to us . In these instances, the return/replacement of the product is at our discretion, but we will always aim to solve problems with damaged items as best possible. We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution: Replacement parts (e.g. table leg) A replacement item A refund Note that the damage must be clearly evident as having occurred before or during delivery. Exchanges If you’d like to exchange an item for a different colour, different size, or different product altogether, we are happy to help you with that! The process is like a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference. Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account. After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order. Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

Return shipping costs will be deducted from your refund and can vary depending on the location of the return. We generally recommend that shipping is arranged by us to benefit from lower shipping costs.

Already filled out the return form but changed your mind? Don’t worry! You can always cancel the return at least one day before the courier arrives.

You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.

We will gladly refund/replace/repair defective goods within a period of up to 6 months, depending on the intended use and lifespan of a product. This warranty does not apply to ordinary wear and tear, misuse, abuse or gross negligence. All returns, refunds and exchanges are subject to Management’s discretion.

Shipping costs ARE included for orders above R1,000 excluding the Made in ZA Products. Shipping costs for orders below R1000 will be calculated at checkout and are based on the delivery location within South Africa. Please note that these costs are subject to change.

Once your order is processed, we aim to deliver your order within 3-5 business days depending on your location. While we do our best to ensure timely delivery, please note that delays may occur due to unforeseen circumstances or during peak periods.

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track your order.

If you are not present at the time of delivery and the courier company cannot reach you after repeated attempts, your order may be returned to Khaos Solutions. You will be responsible for the costs of re-shipping the order.

In the event that your product arrives damaged, please contact us within 48 hours of receiving the shipment with detailed photographs and a description of the damage. We will arrange for the damaged items to be returned and a replacement to be sent to you.

Shipping Policy Agreement

By placing an order at Khaos Solutions, you agree to the terms of our shipping policy. If you do not agree with the terms of our shipping policy, we kindly ask you not to place an order with us.

Changes to Shipping Policy

Khaos Solutions reserves the right to change this shipping policy at any time. Any changes will be effective immediately upon posting of the revised policy on the Khaos Solutions website.

If you have any questions about our shipping policy or if you need more information about your order, please contact us at info@khaos-solutions.com.

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Legal Archives - KHAOS Solutions - Innovative High Quality Home & Office Furniture

Refund/Exchange Request

Frequently Asked QuestionsShipping PolicyRefund and Returns PolicyLog A Return/ExchangeTerms and ConditionsTrading Policies Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. – Step 1 of 2Customer Name and Surname *FirstLastEmail *Phone Number *Order Number *PRODUCT INFORMATIONName of Product: *Date of purchase *LayoutSKU/Product Code *Quantity *NextReason for Return/ExchangePlease select ONE reason for your return/exchange *Product not as describedIncorrect item receivedChanged mindProduct damaged or faultyOrdered by mistakeOther – please specifyIf You Have …

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Trading Policies

Frequently Asked QuestionsShipping PolicyRefund and Returns PolicyLog A Return/ExchangeTerms and ConditionsTrading Policies Payment Terms & Conditions at KHAOS Solutions The following Terms and Conditions regulate the customer order at Khaos Solutions. We accept payment by: Credit/Debit Cards Instant EFT paymentDirect Bank Deposit Electronic Funds Transfer (EFT) Payment Solutions We Do NOT Accept Cash COD Cheque Payments Returns Policy We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll …

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Terms and Conditions

Frequently Asked QuestionsShipping PolicyRefund and Returns PolicyLog A Return/ExchangeTerms and ConditionsTrading Policies Khaos Solutions Website Terms & Conditions These terms and conditions outline the rules and regulations for the use of KHAOS Solutions’s Website, located at https://www.khaos-solutions.com/.By accessing this website we assume you accept these terms and conditions. Do not continue to use KHAOS Solutions if you do not agree to take all of the terms and conditions stated on this page.The following terminology applies to these Terms and Conditions, …

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Shipping Policy

Frequently Asked QuestionsShipping PolicyRefund and Returns PolicyLog A Return/ExchangeTerms and ConditionsTrading Policies At Khaos Solutions, we are committed to delivering your purchase in a timely manner. We only ship products within South Africa. The delivery time and shipping costs will vary based on the location of the delivery address. Delivery Locations At the moment, Khaos Solutions can only ship to locations within the borders of South Africa. We are unable to ship to P.O. Boxes. Shipping Costs Shipping costs ARE …

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Refund and Returns Policy

Frequently Asked QuestionsShipping PolicyRefund and Returns PolicyLog A Return/ExchangeTerms and ConditionsTrading Policies Khaos Solutions Refunds and Returns Last updated: May 12, 2023Thank you for shopping at KHAOS Solutions.If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.Interpretation and DefinitionsInterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions. …

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Payment Options

Frequently Asked QuestionsShipping PolicyRefund and Returns PolicyLog A Return/ExchangeTerms and ConditionsTrading Policies At Khaos Solutions, we strive to ensure your shopping experience is as seamless and enjoyable as possible. As such, we offer a wide variety of payment options for your convenience. PAYFLEX – Pay over 4 months INTEREST FREE ZERO Interest 4 Monthly Instalments Instant Approval Decision Click on this video to learn how to sign up to PAYFLEX Sign up here for Instant Approval Credit and Debit Cards …

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Privacy Policy

Khaos Solutions Privacy Policy At KHAOS Solutions, accessible from www.khaos-solutions.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by KHAOS Solutions and how we use it.If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the …

Pfumelani Desiree

30 November 2023

The delivery of the product was very prompt, I was not expecting it to be so quick. Overall, the service and product (coffee table) exceeded my expectations. I highly recommend buying from KHAOS😊

Kevin Somerville Weir (Makwerhu)

29 November 2023

I can’t rave enough about my experience with this company. Firstly, I’m thrilled with the products. To function as a sort of room-divider between my sitting room and kitchen, I ordered a Kleinmond High Table Counter and two Vredendal Bar Stools. They have a nice rustic look. And, of course, because the bar counter is not built in, I can easily move it in order to find an optimal kitchen/sitting room ratio. Secondly, I got top-class service. Werner is passionate about getting things right so that the customer is happy. Because of a slight hiccup, the colours of my two stools did not match. Not only did Werner arrange (at the company’s expense) to courier a jar of stain of the required colour, but he experimented in his workshop to make sure that putting the ‘correct’ colour over the ‘wrong’ one would allow it to match the other stool. Now, that’s what I call service! And, thirdly, it was just such a pleasure to deal with Werner. I feel as if I made a new friend. [Sorry for the poor quality picture. I'll post a good one once the colour change has taken place.]

Gay Pam

24 November 2023

Great experience dealing with Werner from Khaos solutions from start to finish He delivered our beautiful piece personally on Black Friday !! Can not recommend highly enough

Selwyn Kimber

22 November 2023

All I see in the reviews are five stars and I’m not surprised. The service Werner gives is amazing. The Knysna Console is a great piece and works exactly how I imagined. Thanks Werner.

Chantal Burger

Personalised service - beyond the extra mile! And a great product too! Will definintely recommend Khaos Solutions to friends.

Lindsay Dale

We're so happy with the Knysna Consol Table we ordered from Khaos Solutions. We needed it to fit a certain space and so had to adjust the measurements. Werner was incredibly helpful in doing this and was very responsive to messages. It was also delivered in record time. Once unwrapped we were extremely happy with the quality and finish of the piece. Would recommend this company.